Privacy

Jeewin Privacy Policy

Your privacy matters to us. This policy explains exactly what personal data Jeewin collects, why we collect it, how we use it, and what rights you have over your own information.

Last Updated: 1 January 2025

How Jeewin Protects Your Data

Six things every Jeewin player should know about how we handle personal information.

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SSL Encryption Everywhere

Every page on Jeewin β€” from registration to deposit to gameplay β€” is protected by SSL encryption. Your data is transmitted securely and cannot be intercepted in transit. We use industry-standard TLS protocols across the entire platform.

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We Never Sell Your Data

Jeewin does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used only to operate your account, process payments, and improve the Jeewin platform. That's it β€” no exceptions.

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Data Collected Only as Needed

Jeewin only collects the personal data that is genuinely necessary to provide the service. We don't ask for information we don't need. If a piece of data isn't required to run your account or process a transaction, we don't collect it.

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Full Transparency

This privacy policy is written in plain language β€” not legal jargon designed to confuse. We want you to understand exactly what happens with your data. If anything here is unclear, contact our support team and we'll explain it directly.

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You Control Your Data

You have the right to access, correct, or request deletion of your personal data at any time. Jeewin will respond to all data requests within 30 days. Simply email [email protected] with your request and we'll handle it promptly.

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Payment Data Stays Secure

Jeewin does not store your full bKash, Nagad, or Rocket account credentials on our servers. Payment transactions are processed through encrypted channels. We only retain the minimum reference data needed to process withdrawals to your verified account.

01 Who We Are

Jeewin operates the online gaming platform available at jeewin.club. When this privacy policy refers to "Jeewin", "we", "us", or "our", it means the Jeewin platform and the team responsible for operating it.

Jeewin is the data controller for all personal information collected through the platform. This means we are responsible for deciding how and why your personal data is processed, and we are accountable for keeping it safe.

If you have any questions about this privacy policy or about how Jeewin handles your personal data, you can reach us at [email protected] at any time.

This privacy policy applies to all users of the Jeewin platform β€” including registered players, visitors to the website, and users of the Jeewin mobile app.

02 Data We Collect

Jeewin collects personal data in three ways: information you provide directly, information collected automatically when you use the platform, and information received from third-party service providers such as payment processors.

Information you provide directly:

  • Full name and date of birth
  • Mobile number and email address
  • bKash, Nagad, or Rocket account number (for deposits and withdrawals)
  • Government-issued ID documents submitted during identity verification
  • Profile preferences and communication settings
  • Messages sent to Jeewin support via chat or email

Information collected automatically:

  • IP address and approximate geographic location
  • Device type, operating system, and browser version
  • Pages visited, time spent on each page, and navigation paths
  • Game session data including bets placed, outcomes, and session duration
  • Login timestamps and account activity logs
Data Category Examples Source
Identity Data Name, date of birth, ID documents You (during registration / verification)
Contact Data Mobile number, email address You (during registration)
Financial Data Mobile wallet reference numbers You and payment processors
Technical Data IP address, device info, browser type Automatically collected
Usage Data Game history, bet records, session logs Automatically collected
Communications Data Support chat transcripts, emails You (when contacting support)

03 How We Use Your Data

Jeewin uses your personal data only for legitimate purposes directly related to operating the platform and providing you with a safe, fair gaming experience. We do not use your data for purposes beyond what is described here without first obtaining your consent.

  • Account management: Creating and maintaining your Jeewin account, verifying your identity, and managing your preferences.
  • Payment processing: Processing deposits and withdrawals via bKash, Nagad, and Rocket, and maintaining transaction records.
  • Fraud prevention: Detecting and preventing fraudulent activity, money laundering, and abuse of the platform.
  • Customer support: Responding to your queries, resolving disputes, and improving our support processes.
  • Platform improvement: Analysing usage patterns to improve game performance, navigation, and overall user experience.
  • Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and applying responsible gaming tools where appropriate.
  • Legal compliance: Meeting our obligations under applicable laws and regulations, including anti-money laundering requirements.
  • Communications: Sending you account notifications, security alerts, and β€” where you have opted in β€” promotional offers.
Marketing communications: Jeewin will only send you promotional emails or SMS messages if you have explicitly opted in. You can unsubscribe at any time through your account settings or by contacting support.

04 Legal Basis for Processing

Jeewin processes your personal data on the following legal grounds:

  • Contract performance: Processing necessary to provide the Jeewin service you have signed up for β€” including account management, gameplay, and payment processing.
  • Legal obligation: Processing required to comply with applicable laws, including identity verification and anti-money laundering obligations.
  • Legitimate interests: Processing for fraud prevention, platform security, and improving the Jeewin service β€” where these interests are not overridden by your rights.
  • Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time.
If you want to know the specific legal basis for any particular processing activity, contact us at [email protected] and we will provide a clear explanation.

05 Data Sharing

Jeewin does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

  • Payment processors: bKash, Nagad, and Rocket receive transaction reference data necessary to process your deposits and withdrawals.
  • Identity verification providers: Third-party KYC (Know Your Customer) services receive your identity documents to verify your age and identity. These providers are contractually bound to handle your data securely.
  • Fraud detection services: Anonymised or pseudonymised data may be shared with fraud detection partners to identify suspicious activity patterns.
  • Game providers: Game session data is shared with the relevant game provider (such as WM Live or fishing game providers) to the extent required to deliver the game.
  • Legal authorities: Jeewin will disclose personal data to law enforcement or regulatory authorities if required to do so by law, or if we believe disclosure is necessary to protect the safety of users or the integrity of the platform.

All third parties who receive your data are required to handle it in accordance with applicable data protection standards. Jeewin does not permit third parties to use your data for their own marketing purposes.

06 Cookies

Jeewin uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device when you visit jeewin.club.

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
  • Functional cookies: Remember your preferences such as language settings and display options. Disabling these may affect your experience.
  • Analytics cookies: Help us understand how players use the platform so we can improve it. Data collected is aggregated and anonymised.
  • Marketing cookies: Used to show you relevant promotions. These are only set with your consent.
You can manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies will prevent you from logging in to your Jeewin account.

07 Data Retention

Jeewin retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs.

  • Active accounts: Data is retained for the full duration of your account being open.
  • Closed accounts: Transaction records and identity verification data are retained for a minimum of 5 years after account closure to comply with anti-money laundering regulations.
  • Support communications: Chat and email records are retained for 2 years.
  • Marketing data: If you unsubscribe from marketing, we retain a record of your opt-out to ensure we do not contact you again.

When data is no longer required, Jeewin securely deletes or anonymises it so that it can no longer be linked back to you.

08 Data Security

Jeewin takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse.

  • All data in transit is encrypted using TLS (Transport Layer Security).
  • Sensitive data at rest is encrypted using AES-256 encryption.
  • Access to personal data is restricted to Jeewin staff who need it to perform their job functions.
  • All staff with access to personal data receive regular data protection training.
  • We conduct regular security audits and vulnerability assessments of the platform.
  • Two-factor authentication is available for your Jeewin account and is strongly recommended.
Data breach notification: In the unlikely event of a data breach that affects your personal data, Jeewin will notify you and the relevant authorities within 72 hours of becoming aware of the breach, as required by applicable law.

09 Your Rights

You have a number of rights over your personal data held by Jeewin. These rights can be exercised at any time by contacting us at [email protected]. We will respond to all requests within 30 days.

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Right of Access

Request a copy of all personal data Jeewin holds about you.

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Right to Rectification

Ask us to correct any inaccurate or incomplete personal data.

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Right to Erasure

Request deletion of your personal data, subject to legal retention requirements.

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Right to Restriction

Ask us to limit how we use your data while a dispute is being resolved.

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Right to Portability

Receive your data in a structured, machine-readable format.

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Right to Object

Object to processing based on legitimate interests, including direct marketing.

10 Children's Privacy

The Jeewin platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe your child has registered on Jeewin, please contact us immediately at [email protected].

Upon receiving such a report, Jeewin will verify the claim and, if confirmed, immediately close the account and delete all associated personal data. Any funds in the account will be returned to the payment method used for deposit.

Jeewin uses automated age verification checks during registration and may request identity documents to confirm a player's age at any point. Accounts that cannot confirm they belong to an adult will be suspended.

11 Third-Party Links

The Jeewin platform may contain links to third-party websites or services β€” for example, links to payment provider information pages. Jeewin is not responsible for the privacy practices of these third parties.

We recommend reviewing the privacy policy of any third-party site you visit. Jeewin has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12 Updates to This Policy

Jeewin may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players via email and display a notice on the platform.

The date at the top of this page shows when the policy was last updated. We encourage you to review this page periodically. Your continued use of the Jeewin platform after any update constitutes acceptance of the revised privacy policy.

If you disagree with any changes to this policy, you should stop using the platform and contact support to close your account and request deletion of your data.

13 Contact Us

If you have any questions, concerns, or requests relating to this privacy policy or the way Jeewin handles your personal data, please get in touch. Our team is available 24/7 and will respond to all privacy-related queries within 30 days.

  • Email: [email protected]
  • Live Chat: Available from within the Jeewin platform after login
  • Data Requests: Email with subject line "Data Request – [Your Registered Mobile Number]"

For information about our gameplay rules and account policies, see the Terms and Conditions. For responsible gaming tools and support, visit the Responsible Gaming page.

Your Data Is Safe β€” Now Let's Play

Jeewin protects your privacy so you can focus on what matters β€” enjoying sports betting, live casino, fishing arcade games, and slots. Register in under two minutes with your mobile number and start with a 200% welcome bonus.